CC Activity number: 10
Participants: @OnlyM3.exe. @KarDeL
Duration: 40mins
Just one day after Mr. Estrada had changed the oil in her car, a disgruntled female client arrived at CC Garage on a busy afternoon. She walked over to the desk, crossed her arms, and described the new problem: a weird clunking sound that happened every time she turned or bumped against something. Experienced mechanic Mr. Estrada listened intently, then took out his flashlight and examined the car. He quickly checked and determined that the issue was a worn-out ball joint. Ball joints wear down over time, especially on difficult roads, so he reassured the buyer that the oil change had nothing to do with it. The customer, eager to get her automobile working smoothly again, understood and consented to the repair despite her initial frustration.
The customer sat in the waiting area and periodically looked out the garage window at her car as Mr. Estrada rolled up his sleeves and went to work. The air was filled with the steady clanking of tools and the subtle smell of engine oil. With a groan, she browsed through her phone to kill time. In the meantime, Mr. Estrada made sure everything was firmly in place by skillfully removing the damaged ball joint and replacing it with a new one. After an hour or so, he washed his hands on a rag and smiled reassuringly as he approached the customer.
"Your car is ready to go," he replied, passing the keys to her.
With relief, the client got up and accepted the keys. She laughed and added, "Thank you, Mr. Estrada. I really appreciate it. Hopefully, no more surprises tomorrow!"
He nodded and chuckled. "You should be all good now. Safe travels!"
The customer then got into her vehicle, turned on the engine, and drove away without incident, departing CC Garage with renewed assurance in the dependability of her vehicle.
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