Hello. We are sorry to hear that you are not satisfied with the services. But please don't throw out 3 guys when you have the whole team to blame because we can't hold it up to the standards you want us to have when sorting donation rewards. This could ofcourse be overseen within the SAES HQ Team how to improve our procedure.
But remember we are all human and have real lifes and can't be online 24/7. And we also want to enjoy the game just like everyone else without doing admin/staff tasks all the time.