See this first:
I'm sorry but I had to do it.
One to be whatever, at least one administrator, must be understanding and not be spiteful.
Are they telling you something? Are they begging you for help? Well, calm down, investigate, talk with that person, come to an agreement, do not be a fool, come on, it's not difficult.
The first administrators to whom I mentioned my problem on the game, were kind, they knew how to listen and they recommended me what to do it in a fucking patient and pleasant way.
I still have a good reference from the two of them, but from Hesha, I'm really surprised that he is an administrator.
I'm sorry if someone feels bothers but i had to.
I'm a journalist and what I hate the most is to keep quiet, it's no use.
It is my humble opinion.
Have a good week.