First of all, I won't be kidding like everyone else. I will answer you seriously because i understand your suffering.
I support your idea about written rules, they should be improved and non-written rules should be added. I can help updating rules list and translating for Turkish version of reworked list if SAES HQ approves.
I will be honest and explain some reasons why ICE has a bad reputation. Most of them not bad alone but worse while mixing up with other reasons. Trying to be honest and objective, please don't get offended.
2a. Almost all ICE's weird english grammar including you and James. (This is not a reason alone but makes a combo with others)
2b. ICE's habit of reporting everything including jokes and small mistakes. Creating topics on forums and writing massive complaints. (I can give examples, just pm me)
2c. Low quality roleplays. (I saw a roleplay of your member who took a criminal to ICE base and how that criminal naded himself to death and he reported him, he even wrote that criminal got adminjail... It supposed to be a roleplay story, not a diary)