Since yesterday late night, a new player support system was put in place to allow new players and even experienced ones to forward questions towards people who can answer them.
Instead of shouting your question on the main chat where it will quickly get lost, you can directly forward it to a staff member through this new system.
I know , I know, KATLA is being developped and so on, so why add it now, the answer is very simple, why not? It's never too late to add new useful things to the server.
To explain how it works, each player can ask only ONE (1) question at a time, if you log out while your question is not answered yet, it will be removed and you'll have to ask it again when you log back in.
You can access the 'ask GUI' via the command '/ask'.
If you want to cancel your question, you will use the same command where you can press 'cancel question' instead of 'submit'.
As soon as your question is answered by a staff member, you will be prompt a GUI window that shows both your question and the answer, plus the name of the staff member who answered your question.
For those who are can't be arsed to go through the entire post, it's simple:
See this topic for screenshots. http://saesrpg.uk/community/topic/87855-player-support-system/
Special Thanks to @jonas13362 & @Fyrr for helping out in the testing and debugging part.
If you experience any bugs, please do report them on the bug tracker.